• Demo

    How does DENTASA help you to get CPD credits?

    From 2012 you can get at least 27 credits just for being a member, attending the AGM and branch meetings and completing the SADTJ questionnaires!

  • Demo

    What will you find in Members Only

    • Jobs: Technicians wanted / Technicians looking
    • For Sale: Items "For Sale" , or "Looking for..."
    • The Deadbeat Dentist List
    • Annual General Meeting Minutes
    • The latest official documents like the NRPL and new Regulations
    • E-Alerts
    • BHF Documents Gold Permit Documents
    • Sample documents and forms
    • General information regarding:
      • Direct Claiming
      • Medicross Invoices
      • Legal Opinions
      • Pension Fund
      • Medicross Consumer Protection Act

Dentasa Flyer 1

DENTASA members can now buy new vehicles at factorycost + 4%!

We are pleased to announce that as of January 2014, DENTASA has successfully negotiated an excellent deal from McCarthy Nissan End Street and Renault, a highly respected Motor Dealership company for the past 38 years.

The great news is that members of DENTASA looking to buy vehicles will now be able to get a vehicle through McCarthy Nissan End Street at factory cost plus 4%. Any other discounts will apply.

Pre-owned vehicles are also available.

Members will also enjoy benefits from Club McCarthy e.g.

1. Emergency Roadside Assist anywhere in South Africa.

2. Assistance for mechanical breakdown, flat tyres, empty fuel tank, keys locked in car, and a whole lot

3. Emergency medical, household assistance, legal advice and more is just a phone call away.

4. Free McCarthy Mobile app.

5. Exclusive discount on vehicle servicing, merchandise and holiday destinations…and many more benefits

Please note all inquiries  throughout S.A must be directed to:

Lee-Ann Cell: 0824126287 Tel: 011-2210000 Fax:011-3341764 Direct line: 011-2210135  

email:  This email address is being protected from spambots. You need JavaScript enabled to view it.

Proof of paid up DENTASA membership is required.

gold membership1 gold membership2

Discovery Health 

As a paid up association member, you have immediate access and guaranteed acceptance to Medical Aid Insurance Cover, without the three, nine or twelve months waiting periods or exclusion clauses.  Furthermore the premiums are levied in arrears and there are various options to suite everybody's needs.

Discovery Life

As a member of Discovery health you and your spouse qualify for a 20% discount on Life Cover, Disability cover, Income Protector and Dreaded Disease (Trauma Cover) Depending on your Vitality status you will further receive a cash payout of up to 50% every 5 years of the total premium on the life policy contribution.

 Discovery Health's Protector Plan

With this product there is a waver for a period of ten years of Medical Fund premiums in case of Death, Disability and Trauma.  Furthermore they invest the full amount of paid in premiums per year minus claims is a separate savings account which will be available every five years and then the last full payment will be made at age 65.  This means your money will not be used for any cross subsidization. 


Johan Eksteen & Associates

FSB nr. 10930

Tel nr. 0861 222 990

Fax: 0865674622



Liberty Group Scheme

A group scheme without medical aid cover for technicians


R 400 000 Life cover


R 200 000 Trauma Insurance


R 12500pm Income Protector


 R 10 000 Funeral Policy for the family


Johan Eksteen & Associates

FSB nr. 10930

Tel nr. 0861 222 990

Fax: 0865674622

Deadbeat: one who persistently fails to pay debts or expenses

Prevention is better than cure.

The reason that deadbeat accounts thrive in our industry is because most labs don't give new accounts credit applications, have poor collection procedures, and don't report transgressors to credit reporting agencies.

The List of Deadbeat Dentists are available in the Members Only part of the DENTASA web site. Enter your surname and first name (all one word, no spaces, using NO CAPITAL LETTERS) and your DENTASA membership number as password, again lower case only.

For example

USERNAME: jansenvanvuurenanne-marie

PASSWORD: 0987dt

or 0987dts if you are a student.

Add to  the Deadbeat Dentist List:

With your cooperation this list can be a  powerful tool in our industry.

Please use it wisely and keep it up to date.

To protect the Deadbeat Dentist List from abuse please only add names if the dentist has been listed with a National Credit Bureau or you are already busy with legal action.

Names can only be removed from the Deadbeat List by the labs that submitted them.

When to list a deadbeat dentist with a National Credit Bureau i.e. ITC:

In an event of proven , uncontested debt being uncollectable you can list a

business and/or it's principals, with a NATIONAL CREDIT BUREAU (i.e..

ITC). The different reasons that can be used are:










How to list a deadbeat dentist with a National Credit Bureau i.e. ITC:

All you need is the dentists name, Identity Document Number, last known address and the outstanding amount.

"Screw me once, shame on you. Screw me twice, shame on me."


Tips on Debt collecting.


 Watch for new customers with a bad credit history. You can´t expect that a company or a person with a history of bouncing checks or paying their bills late will change their ways when dealing with you. If you must do business with the chronically late, lay down your credit rules early and firmly and start the relationship off slowly. Keep the amount of product or services you offer a company with an iffy credit record to a minimum until they´ve proven themselves worthy. And no matter how much you need the business, never start doing business with another person or company until you have a signed contract clearly stating and agreeing to payment terms.The latter forms  part of the Cunsomer Protection Act Reculations.


Those who expect to get paid, get paid.

In the administration and control of receivables, attitude counts. We've discovered that if you expect to get paid, and the other party knows it, and knows you'll take action if you are not paid, you will get paid.

It's simple: If you take it seriously, they'll take it seriously. On the other hand, if you treat receivables lightly, and allow your customers to take advantage of you, they will. What does "taking it seriously" mean? It means:


Establishing policies and procedures that will help you make decisions faster and easier.


Making a commitment to properly train yourself and your employees in how to manage and collect receivables.


Being certain your customers understand your terms and intentions.


Understanding and using the tools and services that are available to you.


Once you begin doing business with someone, make sure you stamp your invoices with the date that payment is due to you. Don´t rely on the customer to look at the invoice date and add 30 days -- or whatever your payment terms are -- to determine the pay date.


Don't Turn Your Back on Them

Extending credit to another company involves risk. Of course, in most cases, the risk is part of the cost of doing business, and it is acceptable . . . so long as it is managed properly.

Untended receivables can get out of control in the blink of an eye. And out of control is the first step towards being out of business. Here are some danger signals you can watch for:


Slow payment or a change in payment habits


Broken promises of payment


Unreturned messages


Postdated or NSF checks


Refinancing or changing banks


Unauthorized return of merchandise


Selling at unusually low prices


Radical changes in buying patterns


Too rapid growth


Phone customers and start trying to collect the day after a payment is due. Never wait -- let them know that you keep close track of your accounts receivable.


Stick to your guns

It's called "sticking to your guns". When you set terms, be determined to communicate them and to stick to them, no matter what. Remember, a deal is a deal. You've fulfilled your obligations, now it's their turn.

You do it by stating your terms and intentions with clarity and firmness. If you are vague and easygoing about your terms, it's more likely that people you deal with will be vague and easygoing about paying you.

It's important to develop a set of reasonable terms and conditions, and it's important to make them part of your customer agreement.


Until a customer pays their bills, don´t do any more business with them. Do not bend on this rule -- you´ll only cause yourself more problems and scuttle any chance of collecting what you´re owed. If you really want to keep doing business with a customer who owes you, insist that any new products or services they receive from you are c.o.d. -- cash on delivery.


Say What you Mean and Mean What you Say.

We have already said that in order to prevent problems, it's important to set terms and stick to them. Now, extend that thinking to situations where a problem already exists and you're trying to collect.

Every time you make a contact with the debtor, you must use the call to:

  • Push for a resolution (you get paid) or
  • Establish the next steps to be taken (call back, send a courier to get a check, repossession, legal action, etc.)

To keep your control, you must keep your word. If you say you are going to call back for an answer or a response at 2:00 p.m. on Tuesday, do it. If you tell a debtor that you are going to cut off their credit, do it. If you tell them that the matter is going to a professional collector, send it.

If you keep your word, and do exactly what you promise, you will always have the upper hand, and you will have a better chance of collecting.


Be prepared

It is understandable that some people are reluctant to make collection calls. After all, discussions of money can be uncomfortable and nerve-wracking.

Organize your facts, discuss what you might want to say, and, most importantly, decide what you want to achieve with the call.

Make a list of objections you might hear, and determine how you will handle them. For example, what if the person you are trying to collect from responds with the classic line, "The check is in the mail"? Most people will feel relieved and say "Great! Thank you very much" and end the call. Big mistake. Your response should be:


When was the check mailed?


What was the check number?


What was the amount on the check?


Who was the check mailed to?


Be persistent

From the Dun & Bradstreet web site and Creative Debt Collecting by Dr Neil Flanagan

And on a lighter note:

Dear Sir/Madam

I acknowledge receipt of your letter dated 1 May in which for the third

time, you request that I pay the monies owed to you. I first want you to

know that by no means do I dispute my debt and I intend to reimburse you

as soon as possible. However, I bring to your attention that I have many

more creditors, quite as honourable as you, and whom I wish to reimburse


That is why, each month, I throw all the names of my creditors into a

hat and draw one randomly whom I hasten to refund immediately. I hope

that yours will come out shortly.

Sincerely Yours,


PS: I have great regret in informing you that given the unceremonious

tone of your last letter, you will not be taking part in the next three


We made a deal with the bank, they will not make teeth and we will not loan money.

Please remit payment by the tenth.

What does DENTASA do for for ME?

1 - Member Communications

  • Regular DENTASA E-Alerts report on the activities of DENTASA and inform members of official viewpoints.

  • SMS Service with job offers, news and info.
  • SADTJ and Archives

  • DENTASA Facebook Page and Facebook Group

  • DENTASA Twitter

  • DENTASA Blog

  • Calender with info on courses and meetings

  • Access to MEMBERS ONLY AREA on web site.

       Jobs: Technicians wanted / Technicians looking

       The Deadbeat Dentist List

       Annual General Meeting Minutes

       The latest official documents like the NRPL and new Regulations


       BHF Documents

       Gold Permit Documents

       Sample documents and forms

       General information regarding:

               Direct Claiming

               Medicross Invoices

               Legal Opinions

  • Personalized Service:  The Staff at headquarters work for you!  Elize will be available to answer any questions or help solve problems you might have by assisting where and when she can.

2 - Industry Advocacy

  • Regular liaison with the SADTC, SADA, Department of Health, Medical Devices Regulator  and medical schemes.
  • DENTASA keeps you informed on National issues and changes.

  • Membership means you are part of a united front to address issues in dental technology.

3 - DENTASA Meetings

  • The DENTASA Summit and AGM. The AGM is a great place to establish or renew contact with fellow technicians and other role players in the industry.
  • At least two branch meetings per year.

4 - Value Added Products

  • Momentum Group Scheme:  A medical evaluation-free group scheme for technicians.
  • Short Term Insurance available from our broker.

  • Discounted member rate on courier service from Globeflight.  Please contact Jani at 076 164 3198.
  • ABSA offers members of DENTASA credit card services  at STUNNING  rates. Contact DENTASA office.
  • "Non-Sterile" stickers.

  • Dual-pouch bag with document pocket, personalised with your laboratory logo.

  • "Little Log Book" milage tracker for drivers and delivery vehicles.

  • CPA Software for dental labs.
  • CPD credits for being a DENTASA member or office bearer from 2012.

  • CPD credits for attending the AGM and branch meetings from 2012.

  • CPD credits for completing the SADTJ questionnaires.

Did you know?     

The Dental Technology Association of South Africa (DENTASA) is the only officially recognised association for Dental Technicians in South Africa? 

The South African Dental Technicians Council (SADTC) is a body which governs the profession?

That the Dental Technology Association of South Africa is the only mouthpiece for ALL DENTAL TECHNICIANS, which will be silenced without your valued support? 

All Registered Dental Technician Employers, Employees and Students may belong to the association, as from July 2003. 

Only paid up members will strengthen the voice of this association. 

The Dental Technology Association of South Africa is here to assist you in this ever-changing profession? 

As a paid up association member, you have immediate access to Medical Aid Insurance Cover, and do not have to wait the prescribed three months for cover, and premiums are levied in arrears?

We cannot address issues, or add value, that is of great importance to you, without your support and membership.

What Next?  

It is as easy as completing a membership form, returning it to the office for processing. Fees can be paid monthly via a debit order.

The survival of this association is wholly dependent on the valued membership of the profession.

We look forward to receiving your completed membership form, and to welcoming you as an Association member.  

What did DENTASA do for me in......


December 2012 - What did DENTASA do for me in 2012?


End of the year message, Broadform Liability Insurance for Members


2010 in review, SADTJ Vol 2 Issue 3


Q: What is in the Members Only area?

A: Jobs: Technicians wanted / Technicians looking

For Sale: Items "For Sale" , or "Looking for..."

  • The Deadbeat Dentist List
  • Annual General Meeting Minutes
  • The latest official documents like the NRPL and new Regulations
  • E-Alerts
  • BHF Documents
  • Gold Permit Documents
  • Sample documents and forms
  • General information regarding:
    • Direct Claiming
    • Medicross Invoices
    • Legal Opinions

Q: How do I enter the Members Only area?

A: Username:  Enter your surname and first name (all one word, no spaces, using NO CAPITAL LETTERS) and your DENTASA membership number as password, again lower case only.


USERNAME: jansenvanvuurenanne-marie
PASSWORD: 0987dt
or 0987dts if you are a student...

Q: Who can join DENTASA?

A: Any technician registered with the South African Dental Technicians Council

Q: Why is there a difference between the membership fees for a lab owner and an employee?

A: Laboratory owners have a tax benefit that employees don't have.

Q: Must I join Discovery Medical Aid if I join DENTASA?

A: No.

Q: Must I join the Pension Fund if I join DENTASA?

A: NO. The Pension Fund is a requirement from the SADTC, according to the Dental Technicians Act all employees must be a member of the pension fund.  DENTASA occasionally invites the Administrators to explain matters about the fund to it's members.

 Submit a question to This email address is being protected from spambots. You need JavaScript enabled to view it.

After much deliberation your exco has decided to remove the product liability insurance from the annual subs payable to DENTASA. This decision was taken due to the fact that there was too much unhappiness amongst our members, and it placed a huge burden onto DENTASA itself.

It will be up to each individual to decide for him or herself what route to follow.


Why is Broadform Liability necessary for Dental Technologists and Technicians as well as Laboratories?

With the introduction of the Consumer Protection Act (CPA), it has become necessary to provide you with the widest cover possible.  We wish to reiterate that any business that is involved (whether in the repair, supply, distribution, manufacture, production, import, export or retail) with any product should purchase adequate cover under the Products Liability extension and the Defective Workmanship extension (where applicable). This would include anyone whether they are involved with the manufacture of the products or not.

Option 1:

FDA has negotiated a Broadform Liability policy with Chartis Insurance South Africa Limited which includes the following cover:

                General and Tenants Liability   R2 000 000

                Products Liability / Defective Workmanship     R2 000 000

                Employers Liability                   R2 000 000

                Statutory Legal defence costs    R250 000

Wrongful arrest / dismissal / defamation    R250 000

Sums Insured can be increased to R5 million or R10 million, at an additional premium, if needed

Premium can only be paid annually.  The premium amounts to R1200-00 once a year. 

Option 2:

FDA has also arranged a Package policy underwritten through Santam or Mutual & Federal which will include Machinery, Stock and materials, Tools, Computer equipment as well as the Broadform Liability at a monthly premium of R210-00. 

This policy can be adjusted to suit your individual needs, both Personal or Business.  Special rates has been negotiated for DENTASA members.

The existing Broadform Liability cover that was arranged through DENTASA for the period 2011-2012 will lapse on 1 January 2012 and each member will have to arrange their own insurance.

Downlaod Application Document


012-809 3370

Tel : (012) 809 3370/1/2  *  Fax: (012) 809 3375

PO Box 11659, Silverlakes, 0054  *  Tijgervallei Office Park, Prosperitas Building Office 3, Silver Lakes, Pretoria, 0081

Product & Public Liability Insurance Programme

The new Consumer Protection Act was implemented 1 April 2011 and will influence the running of all laboratories. The Act gives consumers powerful new rights and imposes extensive obligations on suppliers of goods and services.  It applies to almost all transactions, the promotion and marketing of any goods or services as well as the actual supply of those goods and services in South Africa.  Even where a transaction may be exempted from the Act, the product liability provisions still apply. 

 The CPA will have a profound impact on the way businesses interact and conduct business with consumers (natural and juristic persons). 

The repercussions should something go wrong:

-    The CPA states that you could be fined   R1, 000 000 or 10% of your turnover,

       which ever is the greater amount, should you be found negligent.

-   The laboratory is not the judicial entity; the technician is.

-   You can be sued as an entity or in your personal capacity.

Taken from a letter from Council:

The Council noted the need to have some insurance cover against any claims of liability from consumers which may arise from the professional services rendered which will ultimately effect and/or impact on a consumer.

Get in touch

  • This email address is being protected from spambots. You need JavaScript enabled to view it.
  • 012-460 1155

Phone: 012-460 1155

Fax: 012- 460 9481

Fax to email: 086 233 7122

Office Hours: Mon-Fri 08:00-13:00